Need help? Find what you need here!
Click on one of the links below for more information.

Need help

Need help? Find what you need here!
Click on one of the links below for more information.

 

Frequently Asked Questions

 

TOPICS

 Tips

·         Too many service providers were returned in my search.

Frequently Asked Questions

Q:  What is the Mass211 resource database?

A:  The Mass211 resource database is a web-based application that allows individuals to search for health and human services offered by local and statewide service providers. Information includes specific service descriptions, eligibility, location and much more.

Q:  Why use the Mass211 resource database?

A:  Some of the benefits of the Mass211 resource database include:

·         Allows people to see what providers and services are available, the location of the provider, a description of the services, and how to contact the provider;

·         Easy, fast, and accurate single source of information that leads people through the process of identifying services;

·         Web-based application will be available to anyone with Internet access;

·         Streamlines and automates the manual process of identifying services; and

·         Geographic feature links consumers to services within their communities.

Q:  Who should I contact if:

For those seeking services:

  • I need further assistance finding a service provider that will fulfill my needs.

 

A:   Call 2-1-1 and speak to a trained specialist who can assist you during the hours of 8AM to 8PM, Monday to Friday, except holidays.

 

For service providers:

  • I can't access my listing.
  • I notice that there seems to be some inaccurate information.
  • I notice that a service provider is missing.

A:   Call 2-1-1 and ask to speak with the Database Resource  Department  about accessing the database, adding a program or changing database information. 

For general, data-specific and technical feedback purposes:

A:  To submit general, data-specific and technical feedback, select the Feedback tab.  You will be presented with a form that requests you to categorize the type of feedback you would like to submit, a text box to enter your comments, and options for response.

Q:  Will my information be confidential?

A:  All information entered for searches conducted through the Mass211 resource database is completely confidential. 


Topics

How do I search for a service provider?

Search options:

  1. Resource or Service Search: allows you to search for providers by entering a word or phrase to describe your need.
  2. Organization Search: allows you to search for providers by entering all or part of the provider name. 

 

Service areas:

 

Refining the search using the ‘Search By Area Served’ option will assure a useful, and smaller, list of providers.  Most services have a specific community or geographic area that they serve.

 

What should I do when I find a service provider?

Once you have found a service provider that meets your needs, contact the provider using the information provided.  This contact could be in the form of a visit to the provider, phone call or mail.  The provider will then tell you what you should do next.

Tips

Too many service providers were returned in my search.

If you realize that there are too many results to review, click the button that says ‘Refine Search’.  This will automatically bring you back one page.  You may want to select ‘Search By Area Served’ by selecting the city/town in which you live. Most services are provided to a specific community or geographic area. By narrowing the criteria for the search, the size of the list will be reduced.